FAQ's


Here's our most commonly asked questions and the answers we give.  Of course if there is anything else you need to know, please don't hesitate to get in touch.


Q.  Can I amend or cancel my booking?
A.  Amendments and cancellations may be possible depending on property booked and length of time before arrival. For full terms and conditions please see the individual property listing

Q.  Why don't you have many accomodation options?
A.  We launched Spectrum in mid 2019 after we had more booking requests than we could possibly hope to cater for with our existing accommodation.  Because we need to assess all potential accommodation for suitability for our guests and then install suitable sensory equipment it does take time to approve new partners.  We are working as quickly as possible though and new accommodation options will be added all the time.  If you would like be informed of new accommodation as it becomes available, or would like us to look for accommodation in a particular area, you can register your interest here.

Q.  Are Haven Fun passes included in my caravan holiday?
A.   No, passes are not included in our holidays but can b purchased separately from Haven when you get to camp. Alternatively, the cost can be added to your booking and paid for along with you holiday and can then be picked up from owner’s reception when you arrive.

Q.  Are there child proof locks on windows and doors?
A.  Our caravans are unable to be fitted with window restrictors or key locks as they double as means of escape fir fire safety reasons. Our holiday homes and cottages will all have a detailed description next to each listing of what each home provides, including the types of door and window locks.

Q.  What do I need to bring on my holiday?
A.  Each of our holiday homes will include different items as standard. You will find full details of what each holiday home provides next to each listing.

Q.  What time is check in/out?
A.  The majority of our holiday homes have a 3pm check in time and a 10am check out time. There may be some properties that can accommodate early check in or late check out times.

Q.  Can I add more people to my booking?
A.  All of our holiday homes have a maximum occupancy and this cannot be exceeded. We ask that all guest names are written on the booking form. The maximum occupancy information can be found in the property listing.

Q.  How do I pay?
A.  Payments can be made via bank transfer, PayPal or by credit/debit card over the phone. Monthly payment plans are available on request.

Q. Can I bring pets?
A.  Some properties do allow well behaved pets. Full details can be found on the property listing.

Q. How do you select your holiday properties?
A. Only after meeting the owners, visiting the property and checking out the local area will we decide if a property is right to be added to our list of holiday homes.

Q. I have a property that I would be interested in letting as a holiday home, can I become a Spectrum Partner?
A. Of course. We will do everything we can to make sure that you have all the information that you need when deciding if letting your property with Spectrum Holidays is right for you. Please visit “becoming a partner” for further information.