Booking Terms and Conditions for all Bench cottages
Terms of booking
By placing a booking with us (Our Bench Self Catering) you (the lead guest) and your booking
party (guests) agree to abide to the following terms and conditions. If you have any questions about
booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of
staying guests per room is illustrated in the room occupancy details on the website.
Where the person making the booking is different to the lead guest taking up the occupation, the person
making the booking may be held responsible for cancellation, non-arrival and damages as set-out
within. Only the lead guest and the named booking party are allowed to use the property and its
facilities, any third-party visitors are only allowed access at our express permission. The number of
persons using the accommodation at any time must not exceed eight (8). We reserve the right to
terminate the booking without notice and without refund in case of a breach of this condition.
We (the owner) reserve the right to refuse a booking without giving any reason.
To secure any booking we require a deposit to be paid, the deposit is £200 per week/part week.
Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only
refundable under the conditions set-out here within. The remaining balance must be paid at least 8
weeks prior to the start of your holiday.
An unconfirmed booking will only be held for a maximum of seven (7) days.
Payments can be made online (stripe – credit card), by digital bank transfer (bacs), cheque or cash
deposit. Any charges raised against us by our bank for handling dishonoured cheque's, bank
transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any
request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the
owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not
honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the
Check-in & Check-out
Bookings are from Friday to Friday, unless otherwise specified.
If you have any symptoms of Covid-19^ then you must stay home and self-isolate. Please let us know
and postpone your holiday. You will be putting us and other guests at risk – we will issue you a credit
if we are made aware up to 12 hours before arrival – see cancellations for details.
During you stay if you show any sign of infection whilst staying with us, you must return home as
soon as possible and notify us of the potential risk - as you could be putting other guests and
ourselves at risk.
If you are unable to travel onwards and have to isolate for 14 days or more– you will be liable for all
costs occurred, which could mean reimbursing guests for their cancelled holidays and covering our
loss of earnings for that period.
Holidays normally commence at 3pm unless otherwise agreed and guests are required to vacate the
cottage by 10am on the day of departure.
Additional guidelines may be in place and you will be notified in your arrival email – if we are
required to implement additional procedures by any legal body at that time. These guidelines are
out of our control.
We or our representatives reserve the right to enter the cottage at any time to undertake essential
maintenance or for inspection purposes.
Full names, address and contact number of all guests wishing to stay must be listed on the booking
form, and ages of any children. Our policy surrounding the personal details you provide as part of
any booking or enquiry through this website / or third party website, including the privacy of those
We request that you leave the cottage how you found it (bins emptied, dishes washed up and put
away, oven clean etc). This allows the accommodation to be thoroughly cleaned and prepared for
incoming guests. A late departure will automatically forfeit your breakage deposit.
Cancellation, returned deposit and non arrival conditions
Your holiday booking is a legally binding contract.
Guest who need to cancel a booking should contact us as soon as possible, and confirm their
decision in writing.
- For all bookings made before the 1st June 2020: Monies already paid are only returned in
accordance with the following conditions.
- Cancellation made 8 weeks or less of arrival date – Full payment should have been received. No refund issued. Breakage deposit will be returned.
- Cancellation made 8 weeks or less of arrival date and we are able to relet – we will refund
your balance minus your £200 deposit - but only if both bookings are direct with us and not
through a third party
- If the bookings has been transferred due to the unprecedent situation in the UK from the
20th March 2020 to the 1st June 2020– then this was a one off transfer and no refunds will be given
Due to the unprecedented situation in the UK and the risk of Covid-19^ we would like to help our
guests stay safe. We have updated our conditions so that if you have any symptoms, test positive or
are unable to travel we can offer an opportunity to rebook and stay within the next 6 months of your
arrival day (less your deposit) for your reassurance.
For all bookings made from the 1st June 2020: Monies already paid are only returned in accordance
with the following conditions.
- Cancellation made 8 weeks or more in advance of arrival date - £200 Deposit Retained.
- Balance is due 8 weeks prior to arrival - non-payment means we will consider your booking
cancelled. - £200 Deposit Retained.
- Cancellation made between 8 weeks and day of arrival date, and if we are able to relet – we
will refund your balance minus your £200 deposit. It is not our policy to return the deposit as
we have costs that would have already occurred. - £200 Deposit Retained.
- Postponements due to Covid-19^ - up to 12 hours prior to arrival date – with up to date
evidence that you have had to isolate because of symptoms of Covid-19^ (we will need to
see this) we will issue credit on request on our booking system for the balance of your
holiday minus the deposit – this has to be used within 6 months of your arrival day for the
same named guests and can be used towards the balance of a new booking – once you have
paid a new deposit.
All holiday deposits are non refundable. - £200 Deposit Retained. Balance – credit note for a
holiday commencing within 6 months of arrival day.
For example if you holiday was £895 plus a £75 cleaning retainer… you feel you may have
symptoms of Covid-19^ the day before your holiday commences and call and let us know,
we will hold your cleaning retainer, and credit your account for £695 – which must be used
within 6 months of your arrival day, towards the balance of another holiday – a new deposit
for new dates is still payable. If the six months pass and you are unable to rebook – let us
know and we will return the cleaning retainer.
We retain the deposit on all bookings as we have ongoing costs such as LOLER checks for
hoists, services, bank charges, admin fees, insurance that we need to cover – we are a small
business – if you choose to cancel and wish to claim the deposit – then please note we can
not issue a credit note and you need to claim through your holiday insurance.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason without notifying
us as above forfeit their holiday payments. To avoid any misunderstanding we recommend all guests
insure against cancellation when they take out their holiday insurance.
Guest First are just one company who offer UK holiday insurance
Our right to cancellation
In the rare event we need to cancel your booking with us, please be aware that we cannot be held
liable for circumstances beyond our control and that our liability to you is limited to the refund of
any payment already made.
Notification will be given by us of cancelling as soon as possible and we will promptly refund all
payments made for your holiday. Our liability for cancellation will be limited to payments made to
Please note we reserve the right to cancel any booking without compensation, refund or
reimbursement if the terms of these conditions are breached.
Due to the unprecedented situation in the UK and the risk of Covid-19^, we advice that you text us before leaving home on arrival day to ensure that are no problems. We may need to cancel if we are
advised to by the Government, if we have to isolate or if we feel that your holiday will put you at
During your stay
This property is privately owned. We expect all guests to enjoy the facilities and treat the property
with the same respect that they would with their own house. In the event that you notice damage
in your accommodation please let us know immediately so that we can take the appropriate
action. If there have been any breakages during your stay, we would be grateful if you advise us
before you leave or leave a note.
The owner of Our Bench accessible Holiday cottages shall not be liable for any temporary defect or
malfunction of any equipment, machinery or appliance in the building, or grounds.
Please be aware of social distancing with other guests, our neighbours and our community. Please
respect their space and stay within the guidelines implemented during your stay – any breach of
these and we will ask you to leave.
All inventory must remain in the property it was in at arrival and not be taken to another property.
Children under 18 and dogs must be supervised by their parents/guardians at all times. The wood
burner in Garden Bench should not be alight with children present in the cottage.
We would like to remind you to lock the doors and close the windows when you leave the property
unoccupied. The wood burner should be closed down on leaving the cottage.
You may in no circumstance re-let or sublet the property, even free of charge.
Wifi fair and appropriate use policy
The internet connection is available (at no extra cost) subject to technical availability, guests accept
to use the Internet fairly and appropriately. We may monitor network performance and user usage
in order to maintain a fair and high level of service to all our guests. The internet access provided is
intended for general use such as access to the world wide web, email, messaging, social media, light
video / music / media streaming. It is not intended or ideally suited for heavy media streaming,
online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for
illegal activity is prohibited and will be reported to local authorities, and your details will be shared.
Damages & Lost Property
Whilst staying at the Cottages, we cannot be held responsible for any damage, loss, theft or accident
to you, your belongings or vehicles.
We reserve the right to charge the lead guest for any damages caused through the course of a
booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible to
minimise damage and associated costs. Lost keys will incur a replacement charge.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a
period of 1 month. While we will make our best efforts to reunite lost property with their owners,
we accept no responsibility in replacing lost items and encourage guests to ensure they have all their
belonging before checking-out. We may offer to post lost items at the cost of the lead guest,
otherwise collection can be arranged.
The £75.00 cleaning retainer for each week booked is returned to you after your visit if the property
is left clean and tidy and none of our terms and conditions have been breached.
We have provided an access statement which you can download and read. You will find it on our
web site, specific to each holiday cottage. Specialist equipment should not be used unless you have
undertaken the appropriate training
Smoking of any tobacco products including e-cigarettes is not allowed on the premises as in
accordance with the Health Act 2006.
Pets & Service Dogs*
We do not accept pets* in two of our properties. They are welcome in “Garden Bench” subject to
agreement of the additional terms and a fee of £100 per pet per week, and subject to additional
conditions. *with the exception of service dogs.
Full names, address and contact number of all guests wishing to stay must be listed on the booking
form, this information is kept securely.
Any other information we hold on you is to enable us to communicate with you regarding your
holiday booking, or to communicate with you about future offers and opportunities.
Due to the unprecedented situation in the UK regarding Covid-19^ – we may share your details with
any contact tracing services, if we become aware you have possibly been put at risk – and we ask
that you do the same.
We may contact the lead guest from time to time via email of future offers, there is an option to
unsubscribe. If you do not wish to hear from us, then please let us know.
We promise not to disclose
the information to any third party and to only retain your personal information for as long as it is
necessary for us to do business.
We reserve the right to make reasonable amendments or additions to these terms and conditions
Covid-19^ means - Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any
mutation of Coronavirus, COVID-19 or SARs-COV-2